Refund policy

HUE Canada Return & Exchange Policy

We are happy to process changes and refund within 30 days of purchase date if you are not satisfied with your purchase! To qualify for an exchange or return your items must meet the following conditions: 

Damaged or defective merchandise  Please contact us within 30 days of the order date and we will ship you out a replacement at no cost to you or process a refund for the full value of the product and any associated shipping cost. 

Changed your mind? Please contact us within 30 days of the order date and we will accept the item back provided the packaging and hangtags have not been removed. Although we do understand that sometimes you may change your mind please remember that, under these circumstances, the freight charges (initial shipment and the return) will be the responsibility of the customer. 

Email must be provided: - Please remember that an email address and your order number be provided so that we can effectively communicate with you. Rest assured that HUE Canada does not sell or distribute you email information.

Refund Processing Time: - Refunds are typically processed within 5–10 business days after your return is received and inspected. Please note that the exact time may vary depending on your bank’s processing time.

For any Return and Exchange communication please write to us at: customercare@huecanada.com

Shipment of returns or exchanges back to HUE Canada and the related shipping fees are the responsibility of the purchaser. As soon as we have received your return, you will be notified with confirmation by e-mail of your return with credit details. All items will be credited back the original way the payment was received.